Canon Camcorder Repair
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Repair Service Information and Common Errors

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Canon XL and GL Camcorder Repair



What Canon models do you repair?

The short answer is: All of them! We repair the old and the new alike. We've been repairing Canon camcorders since they first started making them - of course we go back pretty far - more than likely, we've been doing this since you were in diapers...

The long answer: These are the Canon models that we service. Of course, we service them all, so if we're left one or two out - know that we will repair it!

The ZR Series, which include, but are not limited to:
ZR10, ZR20, ZR25MC, ZR30MC, ZR40, ZR45MC, ZR50MC, ZR60, ZR65MC, ZR70, ZR80, ZR90, ZR100, ZR200, ZR300, ZR350, ZR400, ZR500, ZR600, ZR700 ZR800, ZR830, ZR850 ZR900, ZR930 ZR950, ZR960

The Optura Series, which include, but are not limited to:
Optura 10, Optura 20, Optura 40, Optura 50, Optura Pi, Optura PiA, Optura Xia, Optura 100MC, Optura 200MC, Optura 300MC
Optura 400, Optura 500, Optura 600

The Elura Series, which include, but are not limited to:
Elura 2, Elura 2MC, Elura 10, Elura 20MC , Elura 40MC, Elura 50, Elura 60, Elura 65, Elura 70, Elura 80, Elura 85, Elura 90, Elura 100

The Vixia Series, which include, but are not limited to:
Vixia HV20, HV30, HV40, HF10, HF11, HF20, HF30, HF G10, HF G20, HF G30, HF G40, HF M31, HF M40, HF M50, HF R50HF R60, HF R62, HF R72, HF R100, HF R200, HF R300, HF R400, HF R500, HF R600, HF R700, HF R800, HF S20, HF S30, HF S100, HF S200

The GL, XL, & XH Series:
DM GL1, DM GL2, DM XL1, DM XL1s, DM XL2, XL H1, XH A1,
XH A1s, XH G1, XH-G1s

The PAL Series:
MVX100i, MVX,250i,  DV 012, XM1, XM2, XH-G1, XH-G1s, all other PAL models

Again, this list is not exhaustive. We provide repair service for ALL models of Canon camcorders.


How much, and how fast can you do it?  ^ Top

Once your unit is on the bench, we'll be able to determine just that, and contact you via e-mail with all of the costs involved, and how long your unit's stay with us, will be.

We do all we can to make the repair process painless as possible.


Drops time code and/ or has pixelation.   ^ Top

here are several possible causes for this problem. Most common is the excessive buildup of tape contaminants on the bottom of the video heads (drum), which does not allow the tape to contact the heads properly. A professional cleaning may take care of this problem. Of course, if the cleaning doesn't work, we won't charge you for it. After that we'll estimate the cost of repair and contact you with that information.

There are also times when the tape tension is out of alignment. This generally happens because of worn/ failed parts in the mechanics.

Sometimes the plastic base plate that the drum is mounted to breaks, and this allows the drum to move around a bit, which causes the symptoms described.

If parts in the mechanics need to be replaced, then you're looking at Major labor with the cost of parts ~ $75.


What's your turn-a-round time?  ^ Top

Once your unit arrives at our repair facility, we'll send you an email to let you know that it has arrived safely. Then, within just a couple business days, it's on the bench and we'll contact you once again with what we've found with the cost of repair.


How much do you charge for repair estimates?  ^ Top

First, we don't charge this fee up front. The only time we charge you a modest $30 estimate fee is if you do NOT have your unit repaired. If you do decide to get your unit fixed, this fee is waived! If you paid this fee up front - we just take it off at the end.


What's your warranty?  ^ Top

It's the absolute best in the business! We guarantee our work for Six (6) Months - both parts and labor. Certain Camcorder Models may qualify for our exclusive, and unheard of, TWO (2) YEAR Guarantee on the work that we perform. All recommended repairs must be performed for this warranty to kick in, and some exclusions apply - simply inquire.


How much do you charge for return shipping?  ^ Top

We don't markup shipping charges. Average cost of shipping is between $15 - $20.

Do I have to send in the lens or viewfinder?  ^ Top

If your model has a detachable lens, there is no need to send it along unless it has a problem. The same is true of the AC Adapter and Viewfinder (EVF) unless they too have a problem. Be sure to cap off the lens opening, or cover it with a post it note to prevent damage to the CCD imager.

Our repair service is quite thorough, as we also clean and service all parts of the camera both inside and out. If you send along your EVF and/ or lens, it will be professionally cleaned as they can get pretty dirty inside.

          What do I do next?  ^ Top

If you would like to use our services, simply click here, or click the Repair Service navigation link above, to continue.



Canon Camcorder Repair Specialists


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