We take pride in the quality and the level of service we provide — and we stand behind it.
Every repair we do is backed by a warranty on both parts and labor. How long depends on the service:
Six months — parts and labor.
Two full years — on the professional Panasonic AG-1980 & AG-5710. Learn more →
One full year, entire unit — on select 8mm, Hi-8 and Digital8 models. Learn more →
…we’ll do what it takes to make it right. Here’s exactly what that covers, and what it doesn’t.
Every part we replaced, and every hour of labor that went into the job. If something we repaired or rebuilt fails in normal use inside the warranty period, send the unit back and we’ll make it right — parts and labor, no charge to you.
Hard use is not a problem. These machines were built to work for a living, and plenty of ours run daily in tape-duplication houses, university labs and law-enforcement facilities.
The warranty follows the machine. If you sell it on inside the warranty period, whatever is left goes with it. It’s the machine that’s covered, not the person using it.
Video heads, on a Bullet Proofed AG-1980 or AG-5710. Heads are a wear item — how long they last comes down to the hours put on them after the deck leaves here. The full explanation is on the Bullet Proofing page.
Beyond that, what falls outside the warranty is damage that isn’t down to our work:
Physical damage. Drops, impact, a fall off the shelf, or damage in shipping.
Cleaning attempts. Head-cleaning tapes, and swabs taken to the drum, do far more harm than good. That kind of damage is on whoever did it.
Liquid and contamination. Spills, corrosion, insects, rodents.
Power trouble. Surges, lightning, incorrect voltage, or the wrong power source.
Fire, flood and storm.
Bad tape. A moldy, shedding or badly wound tape can damage a machine. Feed it good tape.
Work done by anyone else — including you. Once somebody else goes in with a soldering iron, starts swapping parts, or fits a modification, the warranty ends there.
Parts you supplied. A modification we install is warranted like any other work we do — it’s the work that’s covered, not the part. But a board somebody else built isn’t ours to guarantee.
Cosmetics. The cabinet, the front panel, scratches and scuffs.
Accessories. Remote, cables, power cord.
Your tapes and your recordings. We’ll do everything we can for the machine, but we can’t be responsible for what’s on the tape.
Ship the unit to us, and we’ll cover the shipping back to you. If it turns out the trouble isn’t down to our work — physical damage, a cleaning attempt, or anything else on the list above — we’ll tell you what we’ve found and what it would cost before we do a thing, and return shipping would be yours.
Pack it the way we packed it when it came to you — that’ll do the job. Better still, hang on to the box and the packing when it arrives; it was built for that machine. If you want a refresher, it’s all in our Packing & Shipping Guide.
Ready to send your unit in? Fill out our request form and we’ll take it from there.
Click HERE to Request Service